Alfajiri Healthcare Limited (hereinafter referred to as “us,” “we,” “our,” or “the facility”) is committed to ensuring the privacy and accuracy of your information. “Your” or “you” means:
I. An individual receiving medical care, treatment, or consultation services at the facility.
II. Any service provider contracted by the facility who has executed a valid agreement.
This privacy policy applies to our collection and use of personal information received through the means provided below:
- Information collected through our website.
- Information collected when engaging with our services.
- Information collected through phone calls, contracts, agreements, and email.
- Any other way that personal information may be collected.
DATA PROTECTION PRINCIPLES
In complying with the Data Protection Act, 2019, we shall ensure that the personal information we hold about you is:
I. Used lawfully, fairly, and in a transparent way.
II. Collected only for valid purposes that we shall clearly explain to you.
III. Put to use only for the purposes for which it was collected and not in any way that is incompatible with those purposes.
IV. Accurate and kept up to date.
V. Kept only as long as necessary for the purposes we shall have explained.
VI. Kept securely.
INFORMATION COLLECTED
Information we receive from you remains your sole and exclusive property and is used only for the purposes agreed upon. The information is used for no other purpose without express permission from you. Such information is considered confidential, and all of our employees and contractors meet the highest standards of confidentiality. Information you provide may include:
1. PATIENT/CLIENT
- Personally identifiable information, including but not limited to name, contact details, date of birth, next of kin, gender, and bank account details.
- Personal health information, including but not limited to medical history.
- Health insurance information.
USE OF THE INFORMATION COLLECTED
- To enable the facility to provide quality health services, including but not limited to diagnosis and appropriate treatment.
- To enable the facility to process insurance claims and billing of patients.
- To enable the facility to contact the patient/client.
- To fulfill our obligations under applicable laws and regulations.
2. SERVICE PROVIDER
- Identifiable information, including but not limited to name, contact details, address, bank account details, and KRA pin.
- Director’s information.
- Applicable licenses.
We may also collect the following information when you visit our website:
- Usage data, which includes but is not limited to time spent on the website and click stream data.
- Technical information, including but not limited to IP address and device information.
USE OF THE INFORMATION COLLECTED
- To enable the facility to optimize its website design and functionality for better accessibility and performance.
THIRD PARTY
We follow strict privacy practices and procedures in regard to the disclosure of personal information. Information is not shared with or transferred to any other corporation, body, or individual, in its original or any modified form, unless we are required to do so by statute or legal proceeding, or authorized by you.
SECURITY OF YOUR PERSONAL DATA
We have taken appropriate security measures to protect your personal information against unauthorized access or processing of the personal data. We have implemented appropriate policies and procedures to protect all your personal information held by us. Kindly, note to access our site within a secure environment.
COOKIES
We may use cookies to enhance your experience on our site. A “cookie” is a small data file stored on your computer’s hard drive. Cookies allow us to recognize who you are when you arrive at our site by associating the identification numbers in the cookie with other information you, as a site visitor, have provided us. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.
DATA SUBJECT’S RIGHTS
The following are your rights as a data subject as illustrated in the Data Protection Act, 2019. You have a right:
I. To be informed of the use to which your personal data is to be put.
II. To access personal information.
III. To object to the processing of all or part of your personal data.
IV. To correction of false or misleading data.
V. To deletion of false or misleading data.
VI. To opt out of marketing communications.
LINKS TO OTHER WEBSITES
Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to the third party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or procedures of any third-party site or services.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to update and make changes to this policy at any time. In case of any changes, we shall notify you by posting the updated privacy policy on our website. You are advised to review this privacy policy periodically for any changes.
HOW TO CONTACT US
If you have any questions about this Privacy Policy, kindly contact us at: info@alfajirihealthcare.co.ke